Privacy Policy

1. Who we are

GeTS Holidays is a travel brand operated by MCI GETS INDIA PVT LTD.

Business address:
Golf View Tower
6th Floor, Tower B
Sector 42
Gurugram, Haryana 122009
India

For questions about this Privacy Policy or our handling of personal data, contact us at:

info@getsholidays.com
Toll-free from the United States: 1-888-450-7235

Privacy requests and grievances should preferably be submitted by email so that we can verify and keep a record of your request.

2. Information we collect

a) Information you provide in the inquiry form

When you submit an inquiry, we may collect:

• destination or travel interests;
• expected travel dates or travel window;
• party size;
• budget range;
• your name;
• email address;
• phone number.

We use this information so our travel-design team can understand your request, respond to you and begin preparing a proposed itinerary.

Please do not submit passport details, payment-card or bank information, medical information, passwords, government identification numbers or other sensitive information through the inquiry form unless we specifically ask you to provide it through an appropriate secure process.

b) Campaign and referral information

If you reach this page through an advertisement or another link, the page address may contain information identifying the source of your visit, including:

• Google Click IDs such as gclid, gbraid or wbraid;
• UTM campaign parameters;
• the landing-page address; and
• the referring website or source.

We may temporarily store this information in your browser’s session storage and submit it together with your inquiry so we can understand which advertisements and campaigns generate inquiries.

Browser session storage normally lasts for the relevant browsing session, although exact behaviour can depend on your browser and its settings.

c) Technical, security and anti-abuse information

When an inquiry is submitted, we may record technical information including:

• IP address;
• browser user-agent information; and
• date and time of submission.

We use this information for purposes such as preventing automated abuse and spam, limiting repeated submissions, maintaining security, investigating technical issues and protecting the integrity of the inquiry process.

d) Analytics, usage and advertising information

Subject to your choices and applicable law, we use analytics and advertising technologies to understand how visitors use this page and to measure our advertising.

This may include information such as:

• pages or sections viewed;
• scrolling and interaction with page elements;
• approximate device and browser information;
• referral and campaign information;
• advertising identifiers; and
• conversion events.

These technologies may involve cookies, pixels, tags and similar technologies, including tags deployed through Google Tag Manager.

Some advertising technologies may also be used for remarketing or targeted advertising, meaning that you may see GeTS Holidays advertising after visiting this page. Where required by applicable law, you can control these technologies through our Cookie Settings.

e) Temporary confirmation-page information

After you submit an inquiry, some details may be held temporarily in browser session storage so that the confirmation page can acknowledge your submission and measure the inquiry as a conversion.

Where an email address is temporarily used for conversion measurement, we remove it from our session-storage implementation once that process has been completed, in accordance with the technical configuration of the page.

3. How we use your information

We may use the information described above to:

• respond to your travel inquiry;
• understand your travel requirements and prepare a proposed itinerary;
• route your inquiry to an appropriate travel designer;
• prioritize inquiries for operational purposes;
• communicate with you using the contact information you provided;
• prevent spam, fraud, misuse and automated submissions;
• maintain the security and reliability of the page;
• understand how visitors interact with the page;
• measure advertising and campaign performance;
• perform conversion measurement;
• conduct remarketing or advertising measurement where you have made the relevant cookie or privacy choices and where permitted by applicable law;
• maintain appropriate business and security records; and
• comply with legal and regulatory requirements.

Submitting an inquiry does not by itself subscribe you to a general marketing newsletter.

4. Automated prioritization of inquiries

When an inquiry reaches us, an automated rule set may assign it a priority grade using information you provided, such as:

• budget range;
• how far in advance you are travelling;
• party size;
• destination.

The priority grade is used only to help us determine how quickly and by whom an inquiry is initially handled.

It does not determine whether we will provide services to you, does not automatically reject an inquiry, does not determine the price of your trip and does not make a legal or similarly significant decision about you. Every inquiry is reviewed by a person.

5. Consent and other lawful processing

Where consent is required, we ask for consent in connection with a specified purpose.

When you voluntarily submit the inquiry form, you are asking us to use the information you provide to respond to and manage your travel inquiry.

Non-essential analytics, advertising, remarketing and similar technologies are handled separately through the privacy or cookie choices made available on the page where required by applicable law.

We may also process information where permitted or required under other applicable legal grounds, including for security, fraud prevention, responding to a request you have made, maintaining necessary records or complying with law.

You may withdraw consent for future processing where processing depends on your consent. Withdrawal does not affect processing that was lawfully carried out before withdrawal, and we may retain information where continued retention is required or permitted by applicable law.

To make a request, contact info@getsholidays.com.

6. How we share information

We limit access to personal information to people and service providers who need it for the purposes described in this policy.

Our team

Your inquiry may be available to our travel designers and other authorised personnel who assist in responding to or managing your inquiry.

We do not sell your inquiry information for money, and we do not send your inquiry to unrelated tour operators or travel agencies for them to independently market their services to you.

If you later ask us to proceed beyond the inquiry stage with detailed travel planning or a booking, additional information may need to be shared with hotels, transport providers, guides, associate offices or other travel-service providers. That later processing is outside the limited scope of this inquiry-page Privacy Policy and may be subject to additional notices or terms.

Sembark

We use Sembark, a customer relationship management service for the travel industry, to receive and manage inquiries. When you submit the inquiry form, the details you provide are sent to Sembark so that a travel designer can respond to you and take your request forward.

The information sent includes your name, phone number, email address, and, where you provided them, your destination interest, travel window, party size and budget range, together with a reference number that lets us match the record to our own inquiry log. We do not send advertising click identifiers to Sembark. Sembark processes this information on our behalf.

Microsoft

This page and our inquiry-processing infrastructure use Microsoft services, including Microsoft Azure. Microsoft services may therefore process or host information associated with your inquiry on our behalf.

We may also use Microsoft services to send notifications about new inquiries to authorised members of our team.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with this page, including interactions such as scrolling and clicking.

Clarity may create session-replay and analytics information and may use cookies or similar technologies.

Content entered into input fields is masked by Microsoft Clarity and is not included in Clarity recordings. We do not rely on Clarity masking as a substitute for appropriate security controls, and visitors should not enter sensitive information into the inquiry form unless specifically requested.

Chat assistant

This page offers a chat assistant. If you use it, the messages you send are processed in order to generate replies. Replies are generated using the Microsoft Azure OpenAI Service, and your messages are sent to that service for that purpose.

Conversations are stored so that we can respond to inquiries and improve the assistant. If you do not send us an inquiry through the assistant, email addresses and telephone numbers are automatically removed from the stored conversation and the conversation is deleted after 30 days. If you do send an inquiry, the conversation is kept with it as part of that inquiry record and is retained as described in section 7.

If you give the assistant your contact details or your travel requirements, we use them in the same way as an inquiry submitted through the form on this page: they are sent to our sales team and to Sembark so that a travel designer can respond to you.

Google

We use Google Analytics and Google Ads, with tags managed through Google Tag Manager, to measure page usage, advertising performance and inquiries generated by our campaigns.

Google may receive information such as campaign identifiers, online identifiers, page and conversion events, subject to our configuration and your applicable cookie choices.

Enhanced Conversions

We may use Google’s Enhanced Conversions functionality to improve conversion measurement.

When Enhanced Conversions is used, an email address you provided may be normalised and converted using the SHA-256 one-way hashing process before the hashed value is transmitted to Google. Google uses the hashed value to attempt to match the conversion with information associated with Google users and advertising interactions.

The email address is not sent to Google in ordinary readable form through this Enhanced Conversions process. However, hashing should not be understood as making the information anonymous: the hashed identifier is specifically used by Google for matching and conversion measurement.

We do not send the contents of your travel inquiry to Google for Enhanced Conversions.

Google processes information it receives in connection with its advertising and measurement services under its applicable terms and privacy practices.

Legal requirements

We may disclose personal information where reasonably necessary to:

• comply with applicable law, regulation, legal process or governmental request;
• protect our rights, systems or users;
• investigate fraud, abuse or security incidents; or
• establish, exercise or defend legal claims.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including responding to and managing an inquiry, maintaining appropriate business and security records, measuring and reconciling advertising, resolving disputes and complying with applicable legal obligations.

The amount of time information is retained may differ depending on the type of information, whether your inquiry remains active, whether you subsequently become a customer, applicable security requirements and any legal retention obligations.

When personal data is no longer reasonably required, we delete it, securely dispose of it or anonymise it so that it no longer identifies an individual.

Information held only in browser session storage is intended to be temporary and is handled separately from the server-side record of an inquiry.

Service providers such as Microsoft and Google may maintain information in accordance with the services we use, applicable contractual arrangements, their applicable retention practices and legal requirements.

8. Your privacy rights and choices

Subject to applicable law, and as part of our privacy-request process, you may ask us to:

• provide information about personal data we process about you;
• correct inaccurate or incomplete personal data;
• erase personal data where appropriate;
• withdraw consent where processing depends on consent;
• explain or address a concern about our handling of your information; and
• exercise any additional rights that become applicable to you under the DPDP Act or another applicable privacy law, including nomination rights where applicable.

We may need to verify your identity before acting on a request. We may also refuse or limit a request where permitted or required by law.

To make a privacy request, email info@getsholidays.com.

As relevant provisions of the DPDP framework become applicable, we will provide the means required by law for Data Principals to exercise their applicable rights and raise grievances. Where legally available, an individual may also have the right to make a complaint to the Data Protection Board of India.

9. United States and other visitors outside India

GeTS Holidays operates from India, and personal information submitted through this page is processed in connection with our operations in India.

Our technology providers may process or store information in India, the United States or other countries in which they or their service providers operate.

Depending on where you live, privacy laws outside India may also apply to certain processing. Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited under an applicable privacy law.

U.S. advertising privacy choices

Certain U.S. privacy laws use terms such as “sale,” “sharing” or “targeted advertising” in ways that can include some disclosures involving advertising technologies even when personal information is not sold for money.

Where such laws apply to us and to the relevant processing, you may use our Cookie Settings or other privacy-control mechanism displayed on the page to opt out of advertising technologies covered by those rights.

Where required by applicable law and supported by our website implementation, we also honour legally recognised browser-based opt-out preference signals.

We will honour applicable requests made under relevant state or national privacy laws to the extent required by those laws.

10. International processing and transfers

Because GeTS Holidays operates from India and uses international technology providers, personal data may be processed or stored in countries other than the country in which you live.

Where applicable data-protection law places conditions or restrictions on international transfers or access to personal data, we will handle such transfers in accordance with those applicable requirements.

11. Privacy and grievance contact

For privacy questions, requests or grievances, contact:

Rakesh Bijewar
MCI GETS INDIA PVT LTD
Email: info@getsholidays.com

We will review privacy grievances and respond within the period required by applicable law.

Where a Data Protection Officer or another specifically designated contact becomes legally required, the appropriate contact details will be published or updated here.

12. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, infrastructure security, monitoring, logging and appropriate safeguards used by our hosting and technology providers.

No online service or transmission method can be guaranteed to be completely secure. For that reason, please do not submit unnecessary sensitive information through the inquiry form.

13. Cookies and similar technologies

This page may use cookies, tags and similar technologies for different purposes.

Essential or functional technologies

These technologies support functions necessary for the page and inquiry process, including temporary session information, security and submission handling.

Analytics

We use analytics tools such as Google Analytics and Microsoft Clarity to understand page usage and improve the visitor experience.

Advertising and measurement

We use Google Ads and related technologies to measure campaign performance and, where enabled, support remarketing and advertising measurement.

Where required by applicable law, non-essential analytics and advertising technologies are controlled through the consent or Cookie Settings mechanism provided on this page.

The analytics and advertising technologies described in this policy are active when you arrive on this page. You may opt out at any time using the Cookie Settings control, and we honour recognised browser-based opt-out preference signals.

You can change your cookie choices at any time by using the Cookie Settings link or control on the page. You may also use browser controls and relevant provider privacy settings, although blocking some technologies may affect measurement or page functionality.

This inquiry page has no user account sign-in and therefore does not use account-login cookies for this page.

14. Children’s privacy

This inquiry page is intended for adults arranging travel and is not directed to children under 18.

We do not knowingly ask a child under 18 to submit an inquiry directly through this page.

If we learn that we have collected identifiable personal data directly from a child without the authorisation required by applicable law, we will take appropriate steps to delete the information or otherwise handle it in accordance with applicable legal requirements.

An adult arranging family travel may provide general information such as the number or ages of travellers where reasonably necessary for a travel inquiry.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or applicable legal requirements.

We will publish the updated version on this page and revise the “Last updated” date.

If a change materially affects how we use personal information already collected, we will take any additional notice or consent steps required by applicable law.

16. Contact us

If you have questions about this Privacy Policy or would like to make a privacy request or grievance, please contact:

MCI GETS INDIA PVT LTD
GeTS Holidays
Golf View Tower, 6th Floor, Tower B
Sector 42, Gurugram, Haryana 122009, India
Email: info@getsholidays.com
Toll-free from the United States: 1-888-450-7235

17. Photographs on this page

Some of the photographs on this page and on the itinerary pages include people. Where a person appears, they are not a client of GeTS Holidays. No photograph on this page shows an actual traveller, an actual guest, or a journey we have arranged.

We hold no personal information about anyone who appears in a photograph, and no photograph is connected to your inquiry or to any information you give us. We do not use photographs to identify, recognise or track visitors to this page.

The photographs are stock photography, or photographs published by the hotels themselves on their own websites. Sources are given with the photographs on the journey pages. GeTS Holidays does not own or operate the properties shown.